RETURNS AND REFUNDS

We are so sorry to hear you are not happy with your item but we are here to help to make your return a simple process.

 

NON PERISHABLE RETAIL ITEMS

With retail items you have 28 days from dispatch to return your items for a full refund.  The items need to be in clean, unused, resalable condition and in the original packaging if they arrived in some.

If you would like to return your item please email us at info@peonyblue.co.uk to advice us of which items you wish to return.

The delivery cost and return postage is fully non refundable and we do recommend you get a proof of postage as we cannot accept responsibility for returns lost in the post.

Returns address is Peony Blue, 906 Christchurch Road, Bournemouth, BH7 6DL.

Once we have received you item in an acceptable condition we will process your refund and advise you by email.

 

PERISHABLE ITEMS

These include flowers and plants.

We do not accept returns for flowers and plants due to the perishable nature of these.  Should your item arrive faulty please do contact us at info@peonyblue.co.uk.

If you are not happy with your fresh flowers please accept our sincerest apologies and note we cannot accept responsibility for this after 5 days of delivery or if the instructions on the care card attached have not been followed.

Also note that all flowers perish at different stages and some have a much longer vase life than others.  To increase the vase life of your flowers please keep the water clean and without foliage.  As a stem wilts, please remove it to stop bacteria forming in other stems which keep them looking lovely for longer.  Cut flowers DO NOT enjoy being left in full sun, by a radiator or in a hot room as this does shorten their lifespan.  We take huge pride in providing high quality flowers for our customer so please do let us know of any issues that occur within 5 days of receiving the delivery when all of these instructions have been followed.

PLEASE NOTE WEDDING AND FUNERAL FLOWERS ARE REQUIRED TO BE AT THEIR BEST ON THE DAY OF THE EVENT OR FUNERAL AND CANNOT BE GUARANTEED TO LAST AFTER.